Last Updated: 1 June 2026
🔒 Lumina is committed to protecting your privacy. Your data is used only to fulfill your order and will never be sold to third parties.
Introduction
At Lumina, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you browse our website, place an order, or interact with our services. We are committed to maintaining the security and confidentiality of your information and using it only to provide you with the best possible shopping experience.
By accessing or using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect the following information:
- Personal Identification: Name, email address, phone/WhatsApp number.
- Delivery Information: Shipping address, city, state, PIN code, country.
- Order Details: Products ordered, customisation preferences, quantities.
- Reference Photos: Photos you upload for personalization of your order.
- Payment Information: We do not store card numbers or UPI PINs. Payments are processed via secure third-party payment gateways.
- Communication Data: Messages, WhatsApp conversations related to your order.
- Usage Data: Browser type, IP address, pages visited (via cookies and analytics).
How We Use Your Information
- To process and fulfill your personalized order.
- To communicate with you about your order status, dispatch, and delivery.
- To provide customer support and handle returns/refund requests.
- To send marketing communications (only if you have opted in).
- To improve our website and services using anonymized analytics data.
- To comply with legal obligations and prevent fraud.
Your Reference Photos
Photos you upload for personalizing your product are used exclusively for creating your product. We:
- Do not share your photos with any third party (other than the team working on your order).
- Retain photos for up to 30 days after order fulfillment for quality assurance, then permanently delete them.
- Do not use your photos for any marketing, advertising, or social media purposes without your explicit written consent.
Data Sharing
We do not sell, trade, or rent your personal information. We may share limited data with:
- Courier Partners: Name, address, and phone for delivery (BlueDart, Delhivery, DTDC, etc.).
- Payment Gateways: Secure payment processors for transaction completion.
- Legal Authorities: When required by law or to prevent fraud.
Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmitted through our website.
- Restricted access to customer data — only authorized team members can access order information.
- Regular security audits and updates to our systems.
Cookies
Our website uses cookies to enhance your experience:
- Essential Cookies: Required for cart functionality and session management.
- Analytics Cookies: Google Analytics to understand site usage (anonymized).
- Marketing Cookies: Used only if you consent to marketing communications.
You can disable cookies in your browser settings, though this may affect site functionality.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correct: Request correction of inaccurate data.
- Delete: Request deletion of your personal data (subject to legal requirements).
- Opt-out: Unsubscribe from marketing communications at any time.
- Portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at luminaaliving@gmail.com.
