⚡ Cancellations accepted within 2 hours of placing order💬 WhatsApp +91 80100 17975 for urgent help

❌ Cancellation Policy

Important information about cancelling your personalized order.

Last Updated: 1 June 2026

⚠️ Since all products are made-to-order and personalized, cancellations are only possible within a short window after ordering.

Overview

Lumina products are crafted specifically for each customer. Our team begin the customisation and production process quickly after you place your order. Therefore, we have a limited cancellation window. We encourage you to review all product details and your requirements carefully before placing an order.

Cancellation Window

Time Since OrderCancellation StatusRefund
Within 2 hours✅ Fully Cancellable100% refund
2–24 hours⚠️ Cancellation possible if production not started100% refund if approved
After 24 hours / customisation sent❌ Not CancellableNo refund (production started)
After dispatch❌ Not CancellableNo refund

⚡ Best practice: If you need to cancel, contact us on WhatsApp immediately after placing your order for the fastest resolution.

After Production Starts

Once our team have started working on your customisation (typically within 12–24 hours of order placement), cancellation is not possible. This is because:

  • Significant team time and resources have been invested in your unique customisation.
  • The product is personalized specifically for you and cannot be reused or resold.

However, we understand that genuine emergencies occur. Please contact us and we will do our best to accommodate your situation on a case-by-case basis.

Refund on Approved Cancellation

  • Refunds are processed to the original payment method (UPI, card, bank).
  • Processing time: 5–7 business days after cancellation is approved.
  • COD orders that have not been dispatched: No refund required (payment was not made).
  • COD orders already dispatched: We will attempt to intercept. If the order arrives at your door, please refuse delivery.

How to Cancel Your Order

  1. Contact us immediately via WhatsApp at +91 80100 17975.
  2. Share your Order ID and reason for cancellation.
  3. Our team will confirm whether cancellation is possible based on production status.
  4. If approved, we will process your refund within 5–7 business days.

Bulk Order Cancellations

For bulk and corporate orders, cancellation terms are agreed upon at the time of order confirmation and may vary. Please refer to your order agreement or contact your account manager for details.

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